Refund policy
At Curlvana, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchanges or returns of opened or used products once sold or delivered.
- Curlvana is not responsible for any damage caused after delivery.
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on
care@curlvana.in (For shipment related queries)
care@curlvana.in (For product related & other queries )
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to the following terms-
- Returns and exchanges requests will be subject to checking and vetting by Curlvana
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- The shipping charges would not be included in the refund value of your order as these are non-refundable charges.
- Once your return/refund request has been accepted, the process will be completed within 7-21 business days.
- No Refund shall be made once goods are sold.
- Shipping charges incurred on Free Trials are non-refundable.
All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if it fulfills any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories
- Product packaging not opened, product not used.
- In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
- In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7- 21 business days for the amount to reflect in your account.
- For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-72 business hours of us receiving the products back and your bank details on email. It will take 7-21 business days for the amount to reflect in your account.